Terms of Service

Valido adds a Cash on Delivery ordering and verification flow to your Shopify store, lets buyers confirm orders with a one time code, gives you tools for delivery zones, fees and courier sheets, and gives you access to a shared buyer reputation network.

Valido helps reduce fake and failed orders. It does not guarantee that every verified buyer will accept or pay for a delivery.

You must have a Shopify store in good standing, be at least 18 years old and have authority to bind the business that owns the store. You are responsible for all activity under your store's installation, including staff who use the app.

• Valido costs $20 per month, unless a different price is shown in the Shopify App Store when you subscribe.
• New stores get a 10 day free trial. If you uninstall during the trial, you are not charged.
• All charges are billed through Shopify and appear on your Shopify invoice. Shopify's billing terms apply to those charges.
• Subscriptions renew every 30 days until cancelled. You cancel by uninstalling the app from your Shopify admin.
• Fees are not refundable for partial months, except where the law requires or at our discretion.
• We may change the price with at least 30 days notice. The new price applies from your next billing cycle, and you can cancel before it does.
• Courier fees remain your responsibility.

You agree not to:

• Use Valido for anything illegal, or to sell products that are prohibited by Shopify's Acceptable Use Policy or local law.
• Send spam or messages unrelated to order verification through Valido's WhatsApp or email channels.
• Collect buyer data through Valido for purposes other than processing and delivering their orders.
• Attempt to access other merchants' data, reverse engineer the app, or bypass rate limits or security controls.
• Resell, sublicense or provide Valido to third parties outside your own store.
• Interfere with the Service or place excessive load on it.

By using Valido you take part in the shared buyer reputation network. You agree that:

• Reports you submit about buyers, together with the buyer's phone number, incident type and date, are shared with other merchants who use Valido. Other merchants never see which store made a report. Valido keeps your store's identity with each report as an audit record.
• Every report must be truthful and based on a real incident with a real order. There are four incident types: refused parcel, invalid number, unreachable and fake order.
• You will not report buyers to settle disputes, to harm competitors, or for reasons unrelated to delivery or fraud.
• A buyer is flagged after reports from 2 different stores and blocked from COD after reports from 3 different stores. Reports from one store alone never change a buyer's status. A blocked buyer is refused Cash on Delivery only; Valido never changes your normal online checkout, which stays available.
• Reputation statuses are signals to support your decision, not a guarantee. You remain responsible for your decision to ship or refuse an order.
• We reserve the right to restrict or end your access to the network or the Service if you submit false or abusive reports.

Our Privacy Policy explains how we handle personal data. For buyer order data, you are the controller and we process it on your behalf and on your instructions. For reputation signals, we act as controller.

You are responsible for telling your buyers how their data is used, including in your store's privacy policy, and for having a valid legal basis to collect it. You agree to pass on data requests from your buyers through Shopify's tools.

Valido, including the software, design and brand, belongs to us. We give you a limited, non exclusive, non transferable right to use it in your store during your subscription. Your store content and your data remain yours.

If you send us feedback or suggestions, we may use them without any obligation to you.

We aim to keep Valido available and working, but we do not promise uninterrupted service. Verification depends on third parties such as Shopify, Meta and email providers, and their outages can affect the Service.

We may improve, change or remove features. If a change materially reduces what you pay for, we will tell you in advance and you may cancel.

To the extent the law allows, Valido is provided "as is" and "as available". We do not guarantee that it will prevent all fraud, that every verified order will be delivered or paid, or that reputation statuses are always accurate.

To the extent the law allows:

• We are not liable for indirect or consequential losses, including lost profits, lost sales, lost stock, courier costs or loss of goodwill.
• We are not liable for decisions you make based on reputation statuses, or for losses caused by third party services.
• Our total liability to you for all claims in any 12 month period is limited to the fees you paid us for Valido in that period.

Nothing in these terms limits liability that cannot be limited by law, such as liability for fraud.

You agree to cover our reasonable costs and losses arising from claims by third parties, including buyers, that result from your breach of these terms, your products, or false reports you submit to the reputation network.

You can stop using Valido at any time by uninstalling it. We reserve the right to restrict or end your access immediately if you breach these terms, misuse the reputation network, fail to pay, or if Shopify requires it. We may also stop offering Valido with at least 30 days notice.

When your access ends, your store data is deleted as described in the Privacy Policy. Reports you submitted to the reputation network remain part of it for their retention period. Sections that by their nature should survive, such as liability and governing law, continue to apply.

These terms are governed by the laws of the jurisdiction in which Valido is established, and any disputes will be handled in the competent courts of that jurisdiction.

We may update these terms. We will change the date at the top of this page and notify you in the app or by email of significant changes at least 15 days before they take effect. If you keep using Valido after that, the new terms apply.

You can contact us at [email protected].