Support
How can we help?
We answer every message, usually within one business day.
In app guide
Step by step setup, with screenshots, inside the Valido app.
app.tryvalido.com
Open the appGetting started
Most stores are verifying orders within 15 minutes. Here is the short version.
- 1
Install Valido from the Shopify App Store
Approve the permissions and your 10 day free trial starts.
- 2
Switch on the app embed
Go to Theme > Customize > App embeds, turn on Valido and save. The COD button is placed automatically.
- 3
Set your delivery zones and fees
List the cities or areas you deliver to and the fee for each.
The full guide is in the app under How it works. Open the in app guide
Common questions
The COD button does not show on my store.
Go to Theme > Customize > App embeds, check that Valido is switched on, then save. If your theme is not detected for automatic placement, add the Cash on Delivery button block manually where you want the button to appear.
A buyer did not receive their code.
Ask them to check the number includes the country code and that WhatsApp is active on it. They can request a new code after 45 seconds. If WhatsApp cannot deliver the code, email is used as an automatic backup.
A buyer believes they were flagged in error.
They can contact [email protected]. Their case is reviewed manually against the incident history.
How long is a verification code valid?
5 minutes. After that the code stops working and cannot be used to confirm the order.
When is a buyer shown as Trusted?
When they have at least one confirmed delivery and no reports. A buyer with no history on the network is shown as New.
How do I cancel?
Uninstall Valido from Settings, then Apps in your Shopify admin. Billing stops at the end of your current cycle and nothing further is charged.
How do I ask for my data to be deleted?
Buyers should contact the store they ordered from, which forwards the request through Shopify. You can also email us. The privacy policy explains what is deleted and what is kept.