Cash on Delivery verification for Shopify
Stop fake COD orders before they ship.
Valido asks every Cash on Delivery buyer to confirm their order with a one time code on WhatsApp or email. You only ship to real people who meet the courier and pay.
10 day free trial. Billed through Shopify. Cancel anytime.
The problem
Cash on Delivery is how your customers want to pay. It is also where your margin leaks.
In markets where cards are rare, COD is the default. But anyone can place a COD order with a fake name or a wrong number, and you only find out when the parcel comes back.
Fake and unconfirmed orders
Pranks, typos and buyers who changed their mind all land in your order list looking exactly like real sales.
Failed deliveries
The courier calls, nobody answers, or the address does not exist. Stock sits in a van for days before it comes back.
Wasted courier fees
You pay for the trip out and often the trip back. On low ticket items, one failed delivery can erase the profit of several good ones.
Hours spent calling buyers
Teams confirm orders by phone one by one. It is slow, it does not scale, and it still misses the repeat offenders.
How it works
Typically verified in under a minute, without leaving your store.
Valido adds a verification step to Cash on Delivery. Buyers who pay online are not affected.
- 1
Buyer chooses Cash on Delivery
A Cash on Delivery button appears on your store. The buyer taps it instead of going to a checkout they cannot use.
- 2
They confirm their details
Name, phone, delivery zone, address and a landmark the courier can actually find. GPS location is optional.
- 3
They enter a one time code
Valido sends a code by WhatsApp, with email as an automatic backup if WhatsApp cannot deliver. Only someone who owns that number or inbox can finish the order.
- 4
A verified order lands in Shopify
The order is created in your Shopify admin, tagged as verified, with the buyer's reputation attached.
Verified
Features
Everything you need to run COD with confidence.
WhatsApp and email codes
Buyers are verified with a one time code by WhatsApp, with email as an automatic backup if WhatsApp cannot deliver. No app to download, no account to create.
Shared buyer reputation
See whether a buyer is trusted, new, flagged or blocked based on reports from other Valido stores.
Delivery zones and fees
Set the areas you deliver to and what each one costs. Buyers pick their zone and see the right fee upfront.
Delivery sheets for couriers
Copy a delivery sheet for a single order, or one combined sheet for a batch of selected orders, ready to send to your courier.
Works on any Shopify theme
Switch on the Valido app embed once in your theme editor. No code to edit. A manual block is available as a fallback if your theme is not detected.
Merchant dashboard
See your COD orders, orders awaiting dispatch, delivered orders, fraud attempts blocked and the reputation mix of your buyers.
Reputation network
Every store makes the network smarter. No single store holds the power.
When a buyer refuses a parcel or gives a fake number, the merchant can report it. Reports are shared across Valido stores by phone number, so the next store knows before it ships.
The rules are simple and fair
- A buyer reported by 2 different stores is flagged.
- A buyer reported by 3 different stores is refused Cash on Delivery only. Valido never changes your normal online checkout, which stays available.
- Reports from the same store only count once. One store alone can never blacklist anyone.
- Other stores never see which store made a report. Only Valido keeps that record.
- Merchants agree that every report must be truthful and based on a real incident.
- Trusted
At least one confirmed delivery and no reports.
- New
No history on the network yet.
- Flagged
Reported by 2 different stores. Ship with care.
- Blocked
Reported by 3 different stores. Cash on Delivery is refused.
1
No change
2
Flagged
3
Blocked
Pricing
One plan. Everything included.
No per order fees from Valido and no tiers to compare.
Valido
$20/month
10 day free trial
- Unlimited verified COD orders
- WhatsApp and email verification
- Shared reputation network
- Delivery zones and fees
- Delivery sheets
- Merchant dashboard
Billed through Shopify. Cancel anytime.
FAQ
Questions merchants ask us
Does Valido replace Shopify checkout?
Only for Cash on Delivery. Valido adds a COD button and form to your store. Buyers who pay online still use your normal Shopify checkout.
Which countries does it work in?
Any country where you sell with Cash on Delivery. It was built with French speaking West Africa in mind, and WhatsApp verification works with any phone number that uses WhatsApp.
What if a buyer does not have WhatsApp?
Buyers are verified by WhatsApp, with email as an automatic backup if WhatsApp cannot deliver the code.
Will it work with my theme?
Yes. You switch on the Valido app embed once under Theme > Customize > App embeds, and the COD button is placed for you. If automatic placement is not detected on your theme, you can add the Cash on Delivery button block manually instead.
Can one competitor get my customer blocked?
No. Reports from a single store never flag or block a buyer. It takes reports from 2 different stores to flag someone and 3 to block them.
What happens to my data if I uninstall?
Your store data is deleted after Shopify confirms the uninstall. Reputation signals such as a phone number and incident counts are kept for fraud prevention. The privacy policy explains this in detail.
How does billing work?
Valido costs $20 per month after a 10 day free trial. The charge appears on your Shopify invoice, and you can cancel anytime by uninstalling the app.
Are orders created in my Shopify admin?
Yes. Every verified COD order is created as a regular Shopify order, so your fulfillment, inventory and reports keep working as before.
Ship only to buyers who are really there.
Install Valido, turn on verification and see your first verified order today. Free for 10 days.